IT Support Solutions For Home and Business
Server / Network
24/7 Emergency Response
Software Fixes And TrainingWith in minutes we can remote to your computer and make the necessary changes that you have spent hours trying to figure out. 90% of the time it can take just minutes to fix and you can watch so you do not have learn it again. For a fee, we can video the session so you can keep it for a reference so you do not have to reach out to us.
Need help with Word, Excel, PowerPoint, Outlook Email setup Or are you having problems with your Adobe PDF, Flash or any other Adobe products. We are also experienced in Real Estate CRM. We have experts in almost any software product on the market.
Protect Against Viruses and RansomwareFrom computers and laptops to tablets and smartphones, you live in a connected world. We offer protection for all your PCs, Macs, smartphones and tablets.
Nu-Age will set policies and procedures for systematically manage an organization’s sensitive data. The goal of an ISMS is to minimize risk and ensure business continuity by pro-actively limiting the impact of a security breach. Every day, unwanted Viruses and Malware create havic and minimize productivity and hold computers hostage for ransom. We can control and block any and all unwanted internet traffic and ultimately keep your data, passwords, bank accounts and your family safe. Internet use can be safe as long as protection for your devises are enforced.
- Ransomware 99.5%
- Malware Blocked 99.5%
- Identity Theft 99.5%
- Virus Blocked 99.5%
Website Dead Ends Fixed within MinutesWith in minutes we can remote to your computer and make the necessary changes while you are watching on your monitor and learn the changes at the same time. You can also request a basic or custom website to be created for you. Watch and learn during the process.
WordPress Website SUPPORT
Need help with your wordpress website, we have all kinds of knowledge to quickly address any website issue. We have the answers from starting a website to the finishing a website. Theme modifications, plugins, widgets updates. emails, imaging.
WordPress Website TRAINING
A 2 hour basic training course with any of our website veterans and you will have enough knowledge to start sharpening your new skills an try your hand at building a WordPress website. It is not hard and it is a lot of fun to take your creativity and apply to your website vision.
We Can Take Care Of The Startup
When you decide the url address for your website. We will help you get it registered, hosted and install the wordpress platform for you to start and create your new website.
We Can Build A Website For You
If you don’t have time to build or learn how to build a website. We will take care of it for you. When you are ready, we will have one of our webmasters discuss your needs and budget so we can calculate the time and cost. All estimates will include the charge for the website and a monthly cost for hosting and maintenance.
Remote Repairs within MinutesWith in minutes we can remote to your computer and make the necessary repairs while you are watching on your monitor and bring your computer to optimal performance
Lightning fast response timeIf the fix is a little confusing, sit back and with your permission we can remote to your computer and take care of it. We love a challenge. We will get the correct fix as fast as possible.
- Level – I Support $19.95/month
- Level – 2 Support $29.95/month
- Level – 3 Support $39.95/month
- Level – 4 Support $49.95/month
Tier-II support involves technical knowledge and is staffed by technicians who have troubleshooting capabilities beyond the tier-1 employees. The tier-II help desk employees are staffed by either the company involved or outsourced to a 3rd party. The technicians tend to have a specialization and will determine which specialization best matches the customer’s needs before helping him. If their technical specialization is one that can help the customer, the tech then determines whether this problem is a new issue or an existing one. Advanced diagnostic tools and data analysis may be done at this point.
If the issue is an existing one, the tier-II specialist then finds out if there is a solution or a workaround in the database. The customer is then told how to fix their problem. However, in some cases there might be no solution as it’s an open bug. In that case, the tier-II desk adds an entry to the bug list. Then, depending on the number of instances where customers are experiencing the same problem, the help desk could ask the developers to fix the bug.
If a customer experiences a new issue, further analysis has to be done to see if it can be dealt with. The help desk employee would then explain to the customer how to fix their issue. However, if the tech cannot fix the problem at this tier, the problem goes to tier-III. At this tier the problem is assigned to a developer at the company responsible for the product.
Tier-III requires a person who has specialized skills over and above the work the techs do in tier II. This support is usually provided by the specialists involved in product development. They deal with complex issues. To solve the problem, they will collect as much data as possible from the employees at tiers 1 and 2.
In my previous job as a developer at Microsoft in the Windows OS team, I used to get the harder bugs in the operating system passed on from support personnel around the world and from the crash dumps you report when an application stops working. Sometimes fixing the problem involves a deeper analysis of the operating system. Fixing the problem may require a Windows update.